e2bte Privacy Policy
How your personal information is collected, used, and kept secure — e2bte's full commitment to your privacy on the platform.
This Privacy Policy ("Policy") applies to all services, websites, and related offerings of the e2bte platform. By creating an account, logging in, or using any service on e2bte, you are considered to have accepted the terms of this Policy.
We believe that protecting the privacy of user information is a fundamental responsibility. The purpose of this Policy is to inform you with full transparency about what information we collect, why we collect it, and how that information is managed.
1. What Information Is Collected
e2bte collects various types of information to improve the user experience and provide secure services. Information is collected in two main ways: information you provide directly and information collected automatically.
Personal Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (encrypted)
- Identity documents (where required during the verification process)
- Residential address
Financial & Transaction Information
- Payment method details (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction date, time, and amount
- Information related to financial fraud prevention
Gaming Activity Information
- Play history and betting records
- Bonus and promotion usage details
- VIP level and points information
- Responsible gaming settings
Technical Information
- IP address and device identifier
- Browser type and operating system
- Session logs and usage patterns
- Information collected from cookies and tracking technologies
2. Purpose of Data Collection
e2bte collects user information only for specific and legitimate purposes. Those purposes are described in detail below:
Account Management & Service Delivery
Your information is used to create, verify, and manage your account, and to operate all of e2bte's gaming and betting services smoothly. This includes login verification, password recovery, and account security.
Payment Processing & Financial Security
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to detect and prevent financial fraud.
Age Verification & Legal Compliance
e2bte is for users aged 21 and above only. Identity information is verified to confirm a user's age and to comply with applicable laws and regulations.
Customer Service & Support
Your account and transaction information is used to provide effective support via 24/7 live chat and email. This helps resolve issues quickly.
Responsible Gaming
Information is used to monitor your gaming behavior, identify signs of problematic gaming, and provide the necessary support.
Platform Improvement & Analytics
Analytical information is used to improve e2bte's service quality, add new features, and make the user experience easier and more convenient.
3. Data Storage & Security
e2bte uses industry-standard technical measures to ensure the security of your personal information. Our security practices are as follows:
SSL Encryption
All data transmission on the e2bte platform is secured using 256-bit SSL (Secure Sockets Layer) encryption technology. This means all information sent from your browser to our servers cannot be read or intercepted by third parties.
Data Storage Security
Your information is stored on secure servers accessible only by authorized personnel for specific work purposes. Passwords are never stored in plain readable form — they are always kept as encrypted hashes.
Data Retention Period
We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period due to legal obligations. Unnecessary information is regularly deleted using secure methods.
4. Sharing Information with Third Parties
e2bte does not sell your personal information or share it with third parties unnecessarily. However, in limited and specific circumstances, information may be shared with the parties listed below:
Payment Providers
Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These providers follow their own privacy policies.
Technology Service Providers
Limited information may be shared with technology partners required to operate the platform, who work under strict confidentiality agreements.
Legal Authorities
Where legally required by court order or legal obligation, information will be provided to the relevant authorities.
Fraud Prevention
Necessary information may be shared with specialized security service providers to prevent financial fraud and illegal activity.
5. Cookies & Tracking Technologies
The e2bte website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve service quality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, ensuring security | Deleted at end of session |
| Functional Cookies | Remembering language preferences and settings | Up to 1 year |
| Analytics Cookies | Understanding site usage patterns, improvement | Up to 2 years |
| Security Cookies | Detecting fraud, protecting accounts | Up to 30 days |
Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some e2bte services to not work properly, such as maintaining login sessions.
6. Your Rights
As an e2bte user, you have the following rights over your own information. To exercise these rights, contact our support team:
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
Where there is no legal obligation to retain it, you can request that your personal information be deleted.
Right to Object to Processing
You can object to your information being processed for specific purposes.
Right to Data Portability
You can request your information in a structured, readable format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily paused.
7. Protection of Minors
The e2bte platform is for users aged 21 and above only. We do not knowingly collect information from minors or provide services to them under any circumstances.
Age verification is mandatory during the registration process. If it becomes known that a user is under 21, their account will be closed immediately and any collected information will be securely deleted.
If you believe a minor is operating an account on e2bte, please notify our support team immediately.
8. Policy Changes
e2bte reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- Via a special notification on the website
- Via an update message when you log in to your account
- Via a notice sent to your registered email address
Continuing to use e2bte services after a change has been made will be taken to mean that you have accepted the updated policy. Please read any policy change notices carefully when you receive them.
Previous versions of this Policy can be provided by our support team upon request.
9. International Data Transfers
As e2bte is an online platform, your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that:
- International security standards are followed for data transfers
- Third-party server providers comply with strict security protocols
- All data is transferred using SSL encryption
- Best practices for international data protection are applied
10. Contact Us
If you have any questions, concerns, or requests regarding the Privacy Policy, contact the e2bte support team. We provide assistance in both Bengali and English.
[email protected]
24/7 support — use the live chat option on the e2bte platform
Direct connection via live chat; email queries are answered as quickly as possible
e2bte is always ready to answer any questions about the protection of your information. We are committed to responding to privacy-related requests within the applicable time frame.
For more information, please also read our Terms & Conditions and Responsible Gaming page.